Mobile operators in New Zealand are retiring their 3G networks between December 2025 and March 2026.

This allows them to improve their 4G and 5G services with faster speeds and better coverage.

• One NZ: December 2025
• 2degrees: December 2025
• Spark: 31 March 2026

It may affect vehicles that use an embedded SIM card relying on 3G for some connected services, mainly certain 2016–2017 vehicles with InControl Touch or InControl Touch Pro systems.

If your vehicle is currently connected through the 2degrees network, we have already arranged for it to switch to the Spark networ

Affected vehicles may lose access to some connected services that rely on a 3G connection. This may include:

• SOS Emergency Call
• Roadside Assistance Call
• Remote locking/unlocking and vehicle status (InControl Remote)
• Wi-Fi Hotspot
• InControl Apps or Live Apps
• Connected Navigation updates

Vehicles from 2018 onward use 4G for data services. These vehicles may still use 3G only for voice-based safety calls (e.g., Emergency or Roadside Assistance Call ). A software update will allow these calls to run over 4G instead.

Yes, many vehicles can receive a software update that moves voice services from 3G to 4G. This update:

• is delivered Over The Air (SOTA) for compatible and connected vehicles
• can also be installed by your authorised retailer if needed.

Most vehicles that already receive remote software updates will show a notification on the touchscreen when an update is available. If you’re unsure, contact an authorised Jaguar Land Rover retailer, and they can confirm this for you.

Your retailer can complete the update. If any additional repairs are required, they’ll confirm details and costs with you before proceeding.

Yes. These features use your smartphone's own 4G/5G connection or Bluetooth, so they are not affected by the 3G shutdown.

Yes. Your vehicle remains fully safe and drivable. If your model relies solely on 3G for SOS or assistance calls, these features may stop working after the shutdown, but your retailer can advise if a software update is available for your vehicle.

You may be affected if: your vehicle is 2016–2017 and fitted with InControl Touch or InControl Touch Pro you rely on SOS or assistance call buttons For personalised confirmation, please contact an authorised Jaguar Land Rover retailer with your vehicle’s VIN.

For most owners, no immediate action is required. If your vehicle is eligible for a software update:

• You may receive a SOTA prompt
• Your retailer may contact you, or
• You may receive an email with the instructions

If you notice loss of connected services after the 3G shutdown, an authorised Jaguar Land Rover retailer can assist.

The timing and shutdown process is controlled by the mobile network operators, not by vehicle manufacturers. We are working to ensure the best possible continuity where technically feasible.

An authorised Jaguar Land Rover retailer can confirm:

• whether your vehicle is affected
• if an update is available

No. Built-in GPS navigation will continue to work.

Software delivered Over The Air is free.

Retailer-installed updates may incur labour charges; your retailer will confirm this before work begins.