From 1 June 2018 Jaguar is introducing a regional warranty scheme for new Jaguar vehicles (the “Regional Warranty”). New Zealand and Australia are the warranty region. The Regional Warranty replaces Jaguar's current global warranty scheme.
Under the Regional Warranty scheme, if a Jaguar customer permanently exports their vehicle from one warranty region to another warranty region, they will not be entitled to rely on the warranty acquired with the purchase of the relevant vehicle. However, a customer may have an option to purchase a Regional Warranty for that vehicle in the new region. Details regarding Jaguar's warranty coverage are available here or speak to your authorised Jaguar Retailer.
Under the Regional Warranty scheme, if a customer imports their Jaguar vehicle into a new region, then they may be able to purchase a new Regional Warranty for that vehicle in that new region. Activating the Regional Warranty will be subject to Jaguar’s origin and technical inspection reviews on the vehicle. For further details about activating the Regional Warranty, see the terms available in your Authorised Retailer.
Clarification of any warranty on imported vehicles can be obtained from the authorised Jaguar retailer network. A list of authorised Jaguar retailer s is available here.
Jaguar Land Rover Limited will charge $8,000 USD to reactivate the Regional Warranty.
All imported Jaguar vehicles require standard servicing and maintenance items as per the service handbook. The cost of servicing and maintaining grey imports is handled by the owner directly.
All New Zealand new Jaguar vehicles purchased from an authorised Jaguar retailer have a 3 year/100,000km warranty and a full 5 year Jaguar service plan which covers service, maintenance and repairs at no cost to the original retail customer. A full description of the service plan can be found here or at your authorised Jaguar retailer.
For grey import vehicles, any roadside assistance programs will need to be purchased separately from a third-party supplier and paid for by the owner.
All New Zealand new Jaguar vehicles purchased from an authorised Jaguar retailer are covered by Jaguar’s Roadside Assistance support program – full details of this support are available here.
Grey import vehicles may be included in any manufacturer safety recall, but this is only possible if the vehicle is known to exist in the local market.
All New Zealand new Jaguar vehicles purchased from an authorised Jaguar retailer will automatically be covered under any manufacturer safety recall or service campaign.
Grey import vehicles may have navigation and driver assistance systems. However, these systems will not automatically work in New Zealand and it may not be possible to retrofit a local solution.
All New Zealand new Jaguar vehicles purchased from an authorised Jaguar retailer are supplied with a New Zealand compatible navigation system, which includes localised navigation maps and planned regular updates.
There is a risk that grey import vehicles may not have accurate odometers.
Consumers may be able to rely on the Consumer Guarantees Act if they have acquired a grey import from a person supplying in trade.
In addition to protection under the Consumer Guarantees Act, all New Zealand new Jaguar vehicles purchased from an authorised Jaguar retailer have warranty protection, roadside assistance, five year service and maintenance plans and support from the Jaguar retailer network.
Due to risks regarding provenance and authenticity and limited warranty protection and after sales support, there is a risk that grey imports may have a lower market value than a New Zealand new Jaguar vehicle purchased from an authorised Jaguar retailer.
All New Zealand new Jaguar vehicles purchased from an authorised Jaguar retailer provide the following benefits as standard:
• 3 Year / 100,000km warranty
• 3 Years Roadside Assistance
• 5 Year Service Plan
• Guaranteed vehicle origin with full provenance on the relevant vehicle
• Use of Jaguar certified and factory trained technicians, who only use genuine factory parts with a 1 year warranty (unless covered by the original warranty)
• Exclusive access to diagnostic and Jaguar factory expertise
• Configuration for NZ driving conditions with correct fuel and emissions ratings
• New Zealand wide coverage from our authorised Jaguar network of retailers, including use of courtesy vehicles